About P&M Automotive
History
The current P&M Automotive operation is based on a strong history of pride in the way we provide quality service to our customers at a fair price. As a customer we want you to realize a commitment to excellence that has made P&M Automotive a leader in automotive service.
Started in 1975 owners Byron and Bonnie Anderson purchased Partie McPhearson Auto Service on the corner of State and Lancaster. Byron graduated from Denver Automotive and Diesel College in 1974 with a dream of owning a large automotive repair facility. With one technician and one tow truck driver Byron kept busy doing everything necessary to keep the business afloat.
In 1978 the current property was purchased on Lancaster Drive and the first phase of the current facility, the front shop, was finished and we moved in on May 1, 1981. With the fast pace of growth the 2nd phase, the rear shop, was completed in 1984. By this time we had 3 technicians and one tow truck operator.
In 1986 we became the service and towing contractor for AAA of Oregon/Idaho for the Salem and surrounding areas. We added two new trucks to bring our fleet to five trucks and two service vehicles. In 1987 AAA Oregon/Idaho began a new program which certified automotive repair shops in an effort to improve the quality of service provided to AAA membership. This membership was restricted to a small number of repair facilities which are required to maintain extremely high standards of service, we were proud to be the very first AAA Approved Auto Repair facility in the state of Oregon.
In the 90’s we continued to grow and trained our staff so we could provide better customer service. In 1991 the property to our south was purchased and improved which added needed parking and storage areas. We were proud to have received the “Best of Salem” award by the Statesman Journal Readers in January 1996 and "Best of the Mid-Valley" in 2009 and again in 2010. P&M Automotive was pleased to be approved as a Napa Auto Care Center in 1996 and to be able to take advantage of their training and extended warranty programs still trying to improve our customer service. By 1998 our staff then increased to 25 employees having over 250 combined years of experience in the automotive repair and towing industry. The towing department required additional service vehicles increasing our fleet to 10 tow trucks and 3 service vehicles.
In 2000 planning began on an additional expansion project as we needed more space. Along with our facility needing to be updated, we were still running with only one office. Construction began early 2001 with the first step being the addition of eight more work stalls to be able to maintain working areas during the duration of the extensive remodel. We included work space and large hoists to accommodate motor homes and trucks. The new addition took approximately 7 months and needed to be finished before any remodeling work began on the front building. When work was completed on the new building we had to totally demolish the interior of the existing front building. Work progressed for the next 18 months bringing the repair facility to 20 work bays along with adding 5 offices, a larger customer reception entrance, a better service advisor area and a large employee lounge with full kitchen and shower.
To finish the remodels new look we decided to add something that no one else has done by engineering and constructing a full scale NASCAR rotating on the roof of the shop, thanks to Bill McAnally Racing (BMR).
We believe if we are to provide the best quality of service to our valued customers we also need to provide the best working conditions for the staff of P&M Automotive. We are pleased to have over 27 employees with some being here over 20 years with an average employment stay of over 5 years. My wife and I are very proud to have given out our 10 year ring 10 times to exceptional people that we have come to admire, their commitment to our customers and the company can not be put into words.
We are proud of our staff’s commitment to our valued customers and would hope you would give us a chance to prove it.
Byron and Bonnie Anderson
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Testimonials
Find out what our customers are saying about us.
 service | "efficient, reliable, great to work with" - dexknows.com | |
| value | "Thanks, was worth every penny." - judysbook.com |
- May 22, 2011 - Oct 26, 2011
Code of Ethics
The current P&M Automotive operation is based on a strong history of pride in the way we provide quality service to our customers at a fair price. As a customer we want you to realize a commitment to excellence that has made P&M Automotive a leader in automotive service. Started in 1975 owners Byron and Bonnie Anderson purchased Partie McPhearson Auto Service on the corner of State and Lancaster. Byron graduated from Denver Automotive and Diesel College in 1974 with a dream of owning a large automotive repair facility. With one technician and one tow truck driver Byron kept busy doing everything necessary to keep the business afloat.
In 1978 the current property was purchased on Lancaster Drive and the first phase of the current facility, the front shop, was finished. We moved in on May 1, 1981. With the fast pace of growth the 2nd phase, the rear shop, was completed in 1984. By this time we had 3 technicians with one tow truck operator.
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Mission Statement
We at P&M Automotive are committed to offering you, our customer, the highest professional automotive service and repairs available in the industry. We strive to provide you with quality service in a timely manner and at a competitive price.
Our pledge to our customer is to uphold a sound business practice, with the highest ethical standards, to exceed our customer‘s needs and expectations, through providing exceptional customer service, maintaining a professional level of repairs through the use of up-to-date training, technology and equipment.
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Business Philosophy
The current P&M Automotive operation is based on a strong history of pride in the way we provide quality service to our customers at a fair price. As a customer we want you to realize a commitment to excellence that has made P&M Automotive a leader in automotive service. Started in 1975 owners Byron and Bonnie Anderson purchased Partie McPhearson Auto Service on the corner of State and Lancaster. Byron graduated from Denver Automotive and Diesel College in 1974 with a dream of owning a large automotive repair facility. With one technician and one tow truck driver Byron kept busy doing everything necessary to keep the business afloat.
In 1978 the current property was purchased on Lancaster Drive and the first phase of the current facility, the front shop, was finished. We moved in on May 1, 1981. With the fast pace of growth the 2nd phase, the rear shop, was completed in 1984. By this time we had 3 technicians with one tow truck operator.
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